ACCOUNT EXPANSION
Get Ahead or Risk Falling Behind
Many Professional Services and Tech businesses face major challenges such as:
Stuck with one-off projects
Inability to expand client relationships
Low average revenue
Pigeonholed into providing only one service
Delivery and customer success teams struggle to grow accounts and cross-sell
Clients often seen as transactional partners rather than long-term strategic partners
ALTA Consulting can help your business overcome these challenges and transform your customer relationships into thriving partnerships through account expansion.
Why Choose ALTA Consulting as an Account Expansion Partner?
A Tailored Approach
We consider your current sales context, outbound sales performance, and other relevant factors, to ensure your plan is unique to your specific situation.
Support and Guidance at Every Step
ALTA works closely with you to put your plan into action, guiding and supporting you along the way.
Repeat Business
We help you create a customer-centric culture, leading to increased customer loyalty, repeat business, and a stable revenue stream.
Profitability
We identify and address inefficiencies in your sales and customer service processes, leading to improved profitability so you can close more deals, reduce sales cycles, and improve margins.
Strategic Partnerships With More Lucrative Accounts
We help you identify and pursue strategic partnerships with high-value accounts, increasing your revenue and profitability while reducing your reliance on one-off transactions.
Multiyear Service Contracts
We help you create long-term relationships with your clients that result in multiyear service contracts, providing a stable revenue stream and reducing the need for constant prospecting and lead generation.
Avoid the Business Death Spiral
Businesses can get caught in a downward spiral that will ultimately kill their growth. This spiral includes:
Feast or famine mode
Relying on sporadic project work can lead to unpredictable revenue streams, as well as difficulty forecasting future employees and resource requirements. It results in financial instability.
Transactional project provider
Failing to prioritize lasting relationships with clients can limit your opportunities for long-term growth and success.
Nondedicated team
Team members must be dedicated to growing client accounts and building strong partnerships for the long haul.
Reactive approach
Don’t make your clients seek out your competitors because you failed to stay engaged and provide ongoing value.
ALTA’s Proactive Approach to Account Expansion
ALTA Consulting provides a proactive and comprehensive approach to account expansion that involves 4 key steps.
1
DISCOVERY
Thorough discovery process and information gathering so we gain a deep understanding of your current sales processes, resources, and challenges.
2
ANALYZE
Identify any areas for improvement or optimization using a range of tools and techniques to gain insights and develop a holistic understanding of your sales process.
3
RECOMMENDATIONS
Make specific recommendations to you, covering areas where you may be missing out on opportunities, such as on the people, processes, or technology fronts.
4
EXECUTION
Implement new sales processes, adopt new technologies, or reorganize sales teams to maximize their effectiveness, ensuring you are poised to achieve sales targets and grow your business.
Start Mastering the Upsell Now
We understand that professional services and tech businesses can easily fall into the trap of feast or famine mode, where unpredictable revenue streams and financial instability can hinder their long-term growth. At ALTA Consulting, we believe in a proactive approach.
To achieve this, we work with you to develop long-term partnerships with your clients that go beyond transactional project work and identify account expansion opportunities. This means ensuring that your team members are invested in their clients' success and not just focused on completing the project at hand. By doing so, we can help you capitalize on opportunities for repeat business and referrals. We also help you identify and develop new opportunities to stay engaged and provide ongoing support and value to your clients. This ensures that they don't seek out competitors who offer similar services.
About Us
ALTA Consulting, established in 2015, is a consulting company that assists businesses in making money and achieving their goals. We specialize in assisting firms in the Technology and Professional Services sectors that need help with their strategies and are aiming to develop their sales and marketing functions. ALTA Consulting helps you achieve sustainable, long-term growth that you can maintain. Our growth consultants leverage their 25+ years of combined experience in sales and marketing, along with our globally recognized growth system, to develop actionable solutions tailored to your business. We provide hands-on guidance through the entire process, so you can build momentum quickly and begin realizing key business objectives.
