Fill out the form below

About this event

As digital transformation accelerates in the professional services landscape, Microsoft Partners are seeing significant shifts in their business models. The transition from on-premises software sales to cloud-based monthly checks demands a reevaluation of operational efficacy and service profitability. A conversation with industry experts reveals that the maturity levels of organizations—assessed through the SPI research maturity band—significantly influence their success.

The Role of Technology in Driving Efficiency
The introduction of Professional Services Automation (PSA) tools plays a pivotal role in elevating service organizations:

​

• Resource Management: Effective scheduling determines how talent is allocated to projects, directly impacting project delivery efficiency.

• Sales and Delivery Alignment: By integrating sales processes with project management, organizations can ensure that expectations set during the sales process align with actual service delivery.

• Generative AI Utilization: Early adopters of generative AI are witnessing increased productivity, allowing teams to leverage automation for repetitive tasks, ultimately impacting the profitability model positively.

​​

As Microsoft Partners maneuver through these turbulent waters, the insights shared in this discussion serve as a roadmap for navigating digital transformation effectively. Focusing on maturing service capabilities, fostering better client relationships, and leveraging innovative technology will be paramount to achieving sustainable growth and lasting success in the competitive landscape. For firms aiming to thrive in this environment, understanding and executing on these principles could be the key to unlocking significant profitability and market value.